FAQ

We charge a Refundable Security Deposit of $500 per booking. This is used for any incidentals during your trip such as: Tolls, tickets, etc.

At the end of your trip (within 7 business days), you shall get a full refund in case there were no incidentals or get the difference back to your original payment source!

Absolutely! We provide an excellent Renter's Collision Protection (RCP) Insurance for the rental vehicle, which covers damages upto $20,000 or $35,000 as per your choice. With a maximum deductible of $1000 for all incidents involving a collision, you can have peace of mind when you rent from Vanscape!

Note: All 3rd Party (Vehicle or Property) damages shall be the renter's responsibility and Renter's auto liability insurance shall cover any 3rd party damages. RCP only covers the rental vehicle itself.

You can also choose to refuse RCP and use your own insurance for the trips!

All drivers need to be 21 and over to drive our vans.

We require copies of Driving Licenses and Auto liability insurance for every person who would be driving the rental van.

Our charges include 250 free miles per day and we charge an additional 50 cents per every extra mile. But we do run offers frequently and you would be informed about them when you book or ask for a quote!

Yes, our current line up of Mercedes Benz Sprinter Vans are all Diesel Fuel Powered. Please make sure you only refuel with Diesel Fuel at Gas Stations. Cost of damages occurring due to incorrect refueling shall be borne by the customer.